Megan Jewett

Redlands, CA, United States

Posted

Sep 06 at 07:04 PM

In need of scheduling mishap advice- So in 2022 when I took over my studio I implemented online scheduling. Some of our existing clients have been resistant to learn it, mainly our older clients, and I get it. Tech stuff is overwhelming for them. So we offer to help them with scheduling their private sessions either before or after their session. We don’t do scheduling after hours and they respect this. If they have a preferred day & time of training, we explain to them that our schedule is open online 30 days in advance and others book independently so we advise they always book their sessions in advance and not wait till their package is completely out to grab their next one so they won’t lose their preferred time slot. So far, in the 2 years, I think people have had to be flexible with their times like 2-3 times. Well this past week our oldest client (who’s daughter-in-law was the original owner of the studio) had one of her upcoming preferred time slots booked by someone else. When we went to schedule her next sessions for her we explained this so we could find her a different time for this one day. She was utterly shocked that this happened because she feels that Wednesdays at 10am are HER TIME. She has trained on different days before but for the past year she’s been on Wednesdays at 10am. I understand she’s older (85 years young) and we offered to do her scheduling but how can I kindly remind her that we don’t block out time slots for anyone? Or should I block off her preferred time slot for her to avoid future mishaps- not tell her this, but emphasize getting her new package in advance? I’m trying to get our clients to book independently, and most of our newer clients do. It’s our existing clients that we had pre-tech change that got used to the pen and paper scheduling and prefer our concierge services but they hold this entitlement that they own their preferred time slot. Idk, am I being unreasonable? Btw, we use Momence which is pretty user friendly. I have another client in her late 70’s who specifically switched to our studio from another studio because we had online scheduling whereas the other studio was own & paper and always texted clients back and forth to set appointments.

Sep 06 at 07:00 PM

Katie I had Danielle Stead Blanton create my employee contract. It’s a legal document so it’s good to have someone like her create your contacts. My workers compensation insurance company gave me a lot of resources for my employee handbook. I also referred to my state’s labor laws for employers. They usually have requirements about what needs to be posted for employees

I do an onboarding process with my new teachers. They are on a 90 day probation in which they are observing how we teach at the studio. Over the 90 days I slowly integrate them into teaching. Depending on the teachers experience they might be on a shorter probation term. Its all laid out in my contract with them. I found this helps them learn about our studio environment and helps me prepare them to teach. I get a lot of new teachers coming out of teacher training and they can be very green so I want to make sure they are a good fit for our community.

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Sep 03 at 04:13 PM

Alexa C. | @alexagrowmybusiness I would love to get the connection for these! Super cute!

Jun 14 at 03:05 PM

Rachel Olivia You’re welcome! Danielle Stead helped me set it up so if you need the legal contracts drafted, reach out to her!

Jun 14 at 12:34 AM

Lauren Schoenfeld Tavi (33 Threads) is now doing screen printing on their clothing and bags and the minimum order is like 12 items which is not bad. You just send them your logo or design. I haven’t ordered anything yet but it’s in my to do list.

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Jun 14 at 12:33 AM

Rachel Olivia Have you checked out Balance Body’s Contrology line? It’s all classical equipment- as close to Joe’s original dimensions for stuff too. Jay Grimes, Sandy Shimoda and Karen Frischman all weighed in on their design and approval. I have a Contrology reformer/tower combo, Cadillac, Wunda chair, ladder barrel, Arm chair, and Soine corrector and they are hands down the best. Fairly fast delivery too (for most things). I still have a BB wood studio reformer/tower and a BB combo chair and we call those our “rehab pieces” because the springs are very different than classical springs.

Jun 14 at 12:26 AM

Rachel Olivia My studio used to be a renter studio before I made my instructors employees. They had a weekly fee and it was based on how many sessions they taught. For example, if they taught between 1-5 sessions in a week (Monday- Saturday) they had to pay me $130 for that week. I believe I charged them $210 for 6-10 sessions and $280 for 10-15 sessions. This was only for privates and Semi-private sessions. They did not rent space for group classes. This rent fee structure encouraged them to teach more so they’d make more money for themselves but then I also was guaranteed money each week as long as they were teaching. My 24 hour late cancellation policy applied to them as well (the session was not taken off their total). I billed them biweekly. So if you’re trying to fill your schedule the flat rate for a range of sessions works well.