What came up in today's book club convo from our read of Unreasonable Hospitality - feel free to add more in the comments!!
Free & inexpensive ways to see your clients -
Playlist requests and letting them know you’ve got them!
Hand written notes and cards
Giving staff a $50 allowance to use how they see fit
Stickers (stickermule.com)
Letterboard at the front
Clientelling —
Proactive customer service
If they missed class and you know why, letting them know you’ve dropped the credit back into their account
Changing their membership if you see them with packages